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[ CASE STUDIES ]

Investment Operations Outsourcing

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This was one of the most strategic changes we’ve made in recent years. CORSA’s evaluation, recommendations, and delivery leadership made the difference. 

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Client Overview

The client, a global investment manager, was facing persistent issues with data quality, inconsistent operational controls, and a lack of internal governance around Security Master and Security Data Management. A key driver of these challenges was the firm’s complex ownership structure and an internal operating model that lacked clarity and control.

 

Recognising the long-term operational and risk implications, the client engaged CORSA to evaluate the current state, assess outsourcing options, and lead the design and delivery of a new investment operations model.

The Challenge

01
No clear ownership or governance of security data across fully and partially owned portfolios.
02
Lack of internal control frameworks and operational consistency.
03
Resource constraints and insufficient in-house expertise to scale investment operations.
04
A growing backlog of system configuration gaps and data errors. A need to reduce operational cost while improving quality and timeliness.

Our Solution

CORSA led a full review of insourcing vs. outsourcing options, including detailed analysis of BlackRock's Data Support Services (DSS), Trade Support Services (TSS), and Derivatives Operations outsourcing solutions:

Diagnostic Review

Identified that internal ownership of Security Master and Data Management was inconsistent and lacked formal controls.

Operating Model Design

Developed a future-state model to improve quality, reduce risk, and align ownership structures.

Outsourcing Evaluation

Partnered with BlackRock to evaluate DSS, TSS, and Derivatives Operations.

Executive Alignment

Presented findings and recommendations to the COO, CIO, and CFO.

Contract Negotiation & Governance

Led commercial and contract review with BlackRock. Aligned SLAs, roles, controls, and performance measures.

The Result

01
Fully outsourced Security Data Management and Trade Support model implemented successfully.
02
Improved data quality and timeliness across internal and external portfolios.
03
Reduced cost-to-operate by avoiding the buildout of a full internal investment operations team.
04
Increased operational control and transparency through defined SLAs and reporting dashboards. Aligned governance, roles, and processes across internal teams and the vendor.
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[ Client Testimonial ]

“This was one of the most strategic changes we’ve made in recent years. CORSA’s evaluation, recommendations, and delivery leadership made the difference. We’re now operating with better quality, lower cost, and greater confidence—thanks to a solution tailored to our unique structure and challenges.”

What happened next

With the outsourced model live and embedded, the client continues to scale the solution to new asset classes and portfolios. CORSA remains a trusted partner, supporting oversight, performance reviews, and future-state planning.

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